[vc_row content_placement="top" scheme="dark" row_type="mid_panel" row_delimiter="" row_fixed="" hide_on_mobile="" hide_on_frontpage="" el_class=".header-1"][vc_column column_align="center" column_type="center"][trx_sc_content type="default" width="1_1" float="none" align="none" padding="none" title_style="default" title_align="default" title="" subtitle="" description="" link="" link_text="Banstead Construction" link_image="" scheme="inherit" id="" class="" css="" width2="1_1" size="1_1"][vc_row_inner equal_height="yes" content_placement="top"][vc_column_inner el_class="headertel" width="1/3" column_align="left"][trx_sc_layouts_logo type="default" logo="" logo_retina="" id="" class="" css="" logo_text="Banstead Construction" logo_slogan="" hide_on_mobile=""][/vc_column_inner][vc_column_inner width="1/3" column_align="center"][/vc_column_inner][vc_column_inner width="1/3" column_align="right"][trx_sc_layouts_logo type="default" logo="1497" logo_retina="" id="" class="" css="" logo_text="Checkatrade Builders / Which Builders" logo_slogan="" hide_on_mobile=""][/vc_column_inner][/vc_row_inner][vc_empty_space height="50px" hide_on_mobile=""][/trx_sc_content][/vc_column][/vc_row][vc_row row_type="bottom_panel" row_delimiter="" row_fixed="1" hide_on_mobile="" hide_on_frontpage=""][vc_column column_align="center" column_type="center"][trx_sc_layouts_menu type="default" location="none" menu="bc" burger="" mobile="1" id="" class="" css="" stretch="" hover="fade" animation_in="fadeInUpSmall" animation_out="fadeOutDownSmall" mobile_button="1" mobile_menu="1" mobile_hide="1" hide_on_mobile="1"][/vc_column][/vc_row][vc_row parallax="content-moving" parallax_image="1402" scheme="dark" row_type="normal" row_delimiter="" row_fixed="" hide_on_mobile="" hide_on_frontpage="1" css=".vc_custom_1590081464703{background: rgba(35,35,35,0.8) url(https://www.bansteadconstruction.com/wp-content/uploads/2020/05/having-construction-plan.jpg?id=1302);background-position: center;background-repeat: no-repeat !important;background-size: cover !important;*background-color: rgb(35,35,35) !important;}"][vc_column column_align="center"][trx_sc_content type="default" size="1_1" float="none" align="none" padding="none" title_style="default" title_align="default" title="" subtitle="" description="" link="" link_text="" link_image="" scheme="inherit" id="" class="" css=""][trx_sc_layouts_title type="default" icon_type="fontawesome" icon_fontawesome="" meta="1" title="1" breadcrumbs="1" hide_on_mobile="" id="" class="" css=""][/trx_sc_content][/vc_column][/vc_row]

[vc_row][vc_column][vc_column_text]We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 07980 279399

Or write to us at Banstead Construction Ltd Ambleside, Carshalton Road Banstead Surrey SM7 3HZ


(please request proof of receipt if posting)

Or email us bansteadconstruction@gmail.com

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

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How can we help?